What to expect after your purchase
Where's my Ensemble?
Thank you for purchasing Ensemble with ClearCaptions. The below information explains the process of activating captions, shipping and setting up your Ensemble.
One to five days after placing your order
The ClearCaptions Concierge Team will contact you to schedule a time to assist with connecting and registering your Ensemble, as well as review Ensemble's features and benefits. You can also reach our Concierge Team at 866-246-7850 or email
email@example.com to schedule your appointment.
After scheduling your installation
The Ensemble phone will be shipped to you or an installer will bring the phone on the scheduled installation date.
Technician installation services
A member of our ClearCaptions Team will arrive at your home on the scheduled date and time window (morning, afternoon or evening) to assist you with setup, registration and tips on using your new Ensemble.
After using your Ensemble
A member of our ClearCaptions Concierge Team will contact you to answer any additional questions and make sure you are happy with the phone and service.
Additional resources and assistance
For additional assistance or questions about Ensemble, please call our helpful ClearCaptions Concierge Team at 866-246-7850 from 7 a.m. to 4 p.m. PST, Monday through Friday, 8 a.m. to 12 p.m. PST, Saturday or email
You will have a full 30 days after installation to evaluate the ClearCaptions Ensemble phone and captioning service. Return the phone within 30 days for a full refund. If you decide to keep the phone, there is nothing more for you to pay. Simply enjoy talking on the phone again!
Captioned Telephone Services (CTS) are funded by the Federal Communications Commission (FCC). ClearCaptions is a FCC-certified telephone captioning service provider and provides the service at no cost to individuals with hearing loss. ClearCaptions is easy to use and is available on several platforms including Ensemble, PC, Mac®, smartphones and tablets. For more information, please visit www.clearcaptions.com