How do I return an item?
30-Day Return Policy
The ClearCaptions Ensemble phone is covered by our risk-free, 30-day return policy. If your new Ensemble doesn’t work out, you have 30 days to return it. Simple.
Ship your return: For domestic returns, we offer a free, prepaid shipping option.
To initiate a Return, simply call 1-866-868-8695, Monday - Friday, 9 a.m. to 9 p.m. ET to speak with a customer service specialist. We will send you a shipping label by email that you can print to send back the phone.
All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.